FAQ

How do I register for a Webcast?

Before you register for a webcast, it is required that you test your computer system to ensure that your computer meets the minimum system requirements. Testing your system should be done prior to registering, on the computer you plan to use to view the webcast.

You must have a broadband Internet connection with a DSL or LAN speed. You may measure your bandwidth speed by testing your system. Connection speed test result should either say "Your connection is DSL speed" or "Your connection is LAN speed".

Once your system is tested, review the list of upcoming webcasts. You should also determine if you will be registering as an individual or a group (see question below). Click on any webcast title link to read the full course description. Add the webcast event to your shopping cart, sign in to the secure area, and enter your payment information.

What is the difference between individual and group registrations?

You can participate in a webcast as one individual, or if you have three or more participants at the same location and would like to view the webcast as a group, you may sign up at the discounted group rate.

Group registrations are allowed one Internet connection for participation in the webcast. All group participants will view the webcast together-usually set up with an LCD projector in a conference room. For group participants to watch the webcast event, it is recommended to reserve a large enough room with:

  • a powerful PC or notebook which will run the Webcast
  • a projector or large LCD screen attached to the PC or notebook, which will display the Webcast to the participants
  • a speaker phone to listen the event from a teleconference number or speakers attached to the PC to listen to the audio. Note: Select webcasts do not have the teleconference option. This will be indicated in the webcast description. For these webcasts, we recommend you attach speakers to your laptop or PC for best audio quality.

The person who registers the group is considered the group administrator. This person will be the main contact for all webcast-related communications including sign in and material download instructions. Following the webcast, the group administrator will receive instructions on how to verify and post attendance for all members of the group in order to document CPE.

What should I expect prior to the Webcast?

Following your registration, you will receive a confirmation email with all the instructions for downloading materials, signing in, etc. Simply follow the links to go to My CPE page. Upcoming webcast events are listed under the Upcoming Live Webcasts tab. Any additional resources for the webcast can be found under "Materials" and downloaded by clicking the document link(s).

You will receive a reminder email five days prior to the webcast event. If you need to cancel your registration, this is the best time to do so. Cancellations made less than three days prior to the event will be subject to a $25 fee. Failure to attend the webcast or cancellations made after the start of the event will forfeit the entire registration price.

How do I join a Webcast?

Go to your My Account page the day of the webcast, sign in, and click on My CPE. You will be able to join 30 minutes prior to the start of the webcast. You will see a "Join Webcast" link under the selected webcast. Once you click the "Join Webcast" link, you will enter the webcast room.

How can I improve the audio quality of the Webcast?

Individual participants may listen to the webcast audio using either computer speakers or teleconference. Headsets are recommended since they perform better with low audio settings. Calling the teleconference line is recommended for group participants since audio on laptops is often not adequate for listening as a group. Note: Select webcasts do not have the teleconference option. This will be indicated in the webcast description

You must have a broadband Internet connection with a DSL or LAN speed to comfortably watch a webcast. If other users are sharing your Internet connection, you may need to stop/limit their Internet usage to improve your connection quality.

Close other applications, browser windows, and instant messaging programs. These programs use Internet bandwidth and may affect your audio quality.

How do I earn CPE credits with a live Webcast?

To earn CPE credit for attending a webcast you must answer the polls displayed throughout the webcast. You will be presented with several interactive questions or polls throughout the webcast. Once you see a new poll, submit your answer by simply clicking on the radio button of the option you choose. If you are viewing the webcast in a group, your group administrator should answer attendance polls for all group participants.

Following the webcast, all attendees will receive an email and have the opportunity to fill out an evaluation of the event and print out a Certificate of Completion. For groups, the group administrator will receive an email asking for an attendance sheet with names and emails of all participants in order to verify their attendance. This information will be used to document CPE earned for all attendees in the group. Each attendee will have the opportunity to fill out an evaluation and receive a Certificate of Completion.

I could only attend half the webcast, can I get partial credit?

Unfortunately, partial credit will not be awarded for attendees that are not present for the entirety of webcast nor answer all of the polling questions. Additionally, extra credit hours will not be awarded due to the instructor presenting over the allotted time.

Can we have more participants in our group than what was initially paid for?

Yes. You may invite more participants into your group the day of the webcast. Once you are ready to fill out the group attendance form, change the default group size. You will be prompted to pay for the additional attendees.

How do I print a certificate of completion?

Individual participants can print their Certificate of Completion immediately following the webcast. Go to My CPE, select your webcast, and click the "Print Certificate" link.

Group participants can print their Certificate of Completion once the group administrator has completed the group attendance form.

How do I submit my feedback?

Individual participants will receive an evaluation email once the webcast is finished. Click on the link in the evaluation email, and fill out the form for your feedback to be submitted.

Group participants can submit their evaluations once the group administrator submits the group attendance form. They will receive an evaluation email to the email address entered in the group attendance form.

Will I have access to a recording of the webcast after the live event?

All of our webcasts are recorded, then the recordings are reviewed for audio and presentation quality. Please note that not all webcasts recordings will be available due to technical issues, and those that are available are unedited. Once released, recordings can be accessed from My CPE page for three months after the live event at no charge.

Why am I not receiving emails from CPE Link (including my order confirmations, webcast reminders, and forgot password requests)?

It may be that you are not receiving your reminder emails because of a spam filter from your email provider. Please check your spam/junk box for messages from CPE Link. In the future, to make sure you receive your reminder emails, we suggest that you add the email address customerservice@cpelink.com to the address book in your email program.

How do I participate in a webcast using my iPad?

Register for a webcast as usual. Download Adobe Connect Mobile for iOS from the App Store.

On the day of the webcast:

  • Open Safari
  • Go to www.cpelink.com
  • Click "My Account" on the top right
  • Sign in with your email and password
  • Click on My CPE
  • Click "Join Webcast" link under selected webcast. This will automatically launch the Adobe Connect app and log you into the webcast
How do I participate in a webcast using my Android tablet?

Register for a webcast as usual. Download Adobe Connect Mobile for Android from the Google Play

On the day of the webcast:

  • Open Browser
  • Go to www.cpelink.com
  • Click "My Account" on the top right
  • Sign in with your email and password
  • Click on My CPE
  • Click "Join Webcast" link under selected webcast
  • Click "Open meeting in Adobe Connect Mobile." This will automatically launch the Adobe Connect app and log you into the webcast
How do I access my On-Demand Self-Study course?

Go to your My Account page and select My CPE. All available Self-Study courses can be found under the "In Progress Self-Study" tab. Select the course you want to begin and click the "Access Course" link. This will take you to the On-Demand video presentation where you can pause, fast forward, and go back to previous slides. The Final Exam is located at the end of the presentation and can be accessed at any time. While taking the final exam, you have the ability to refer back to previous slides for reference without losing you place in the exam.

Where are my Self-Study materials?

Materials for on-demand self-study courses can be downloaded within the on-demand video in the top-right corner by selecting the "Materials" link. You have access to final exam questions, a printer friendly version of the slide presentation, and course instructions.

How long do I have to complete my Self-Study course?

You have one year from the purchase date to complete your Self-Study course. Per the National Association of State Boards of Accountancy (NASBA) expiration dates for Self-Study courses cannot be extended.

Does the Unlimited Webcast Pass cover Self-Study courses?

The Unlimited Webcast Pass is a one-year subscription for unlimited access to any of our Live Webcasts. While Self-Study courses are not included under the Unlimited Pass, as a benefit of your subscription you receive a 50% discount on any Self-Study courses purchased.

Where can I find my remaining Value Pass hours?

Details of your Value Pass can be found in the My Discount section of your My Account page.

Where do I print my order receipt?

Receipts for purchases are located in the My CPE section. Locate the course and click the "Order Receipt" link. Order receipts for Discount Programs can be found in the My Discounts section of your My Account page.