FAQ
How do I register for a Webcast?
Before you register for a webcast, it is required that you test your computer
system to ensure that your computer meets the minimum system requirements.
Testing your system should be done prior to registering, on the computer you plan to use to view the webcast.
You must have a broadband Internet connection with a DSL or LAN speed. You may measure your bandwidth speed by testing your system. Connection speed test result should either say "Your connection is DSL speed" or "Your connection is LAN speed".
Once your system is tested, review the list of upcoming webcasts. You should also determine if you will be registering as an individual or a group (see question below). Click on any webcast title link to read the full course description. Add the webcast event to your shopping cart, sign in to the secure area, and enter your payment information.
If the link above doesn't work, please click here to test your computer.
What is the difference between individual and group registrations?
You can participate in a webcast as one individual, or if you have three or more participants at the same location and would like to view the webcast as a group, you may sign up at the discounted group rate. If you sign up as an individual and later decide you'd like to change to a group, you may do so prior to the event in My CPE.
Group registrations are allowed one Internet connection for participation in the webcast. All group participants will view the webcast together-usually set up with an LCD projector in a conference room. For group participants to watch the webcast event, it is recommended to reserve a large enough room with:
- a powerful PC or notebook which will run the Webcast
- a projector or large LCD screen attached to the PC or notebook, which will display the Webcast to the participants
- a speaker phone to listen the event from a teleconference number or speakers attached to the PC to listen to the audio (calling into the teleconference number is recommended.) Note: Select webcasts are available as VOIP only with no option for teleconference (call in). This will be indicated in the webcast description. For these webcasts, we recommend you attach speakers to your laptop or PC for best audio quality.
The person who registers the group is considered the group administrator. This person will be the main contact for all webcast-related communications including log-on and material download instructions. Following the webcast, the group administrator will receive instructions on how to verify and post attendance for all members of the group in order to document CPE.
What should I expect prior to the Webcast?
Following your registration, you will receive a confirmation email with all the instructions for downloading materials, logging on, etc. Depending upon the timeframe in which you register, you may receive a separate email when the webcast materials are ready. Simply follow the links to go to My CPE page. You will see a "materials" link in the tools column. Click on the "materials" link, which will open the materials window and click on the document link(s) to download the material(s).
You will receive a reminder email three days prior to the webcast event. If you need to cancel your registration, this is the best time to do so. Otherwise, you will pay a $25 cancellation fee.
How do I join a Webcast?
Go to My Account page the day of the webcast, log into the secure area, and click on My CPE. You will see a "join" link under tools column next to you live webcast event title. You will be able to join 30 minutes prior to the start of the webcast. If the link is not yet activated, you may keep refreshing the page every couple of minutes by hitting Ctrl and F5 keys simultaneously. Once you click the "join" link, you will enter the webcast room.
How can I improve the VOIP audio quality of the Webcast?
Individual participants may listen to the webcast audio using either VOIP or teleconference. Headsets are recommended since they perform better with low audio settings. Calling the teleconference line is recommended for group participants since audio on laptops is often not adequate for listening as a group. Note: Select webcasts are available as VOIP only with no option for teleconference (call in). This will be indicated in the webcast description.
Following is a list of recommendations to improve your VOIP audio quality.
You must have a broadband Internet connection with a DSL or LAN speed to comfortably watch a webcast. You may measure your bandwidth speed by clicking test your system link. Connection speed test result should either say "Your connection is DSL speed" or "Your connection is LAN speed".
The quality of your Internet connection will be displayed in a color-coded area at the upper right hand corner of your Webcast window. Green means you have good connection. Amber means your connection quality is below normal quality. If you see amber, check to see if other users/PCs are sharing your Internet connection. If so, you need to stop/limit their Internet usage to improve your connection quality.
Close all of your applications, browser windows, email applications, instant messaging programs such as Yahoo IM, MSN Messenger and Skype. These programs use Internet bandwidth and may affect your VOIP audio quality.
How do I ask the instructor a question?
To submit a question, simply type your question into the Q&A box, which is next to the "Question:" label, and click the "Enter" icon next to the box. This will submit your question to the instructor. The question may also be broadcast to other participants in the bigger box, located above the Question box.
How do I earn CPE credits?
To earn CPE credit for attending a webcast you need to answer the polls displayed throughout the webcast. You will be presented with several interactive questions or polls throughout the webcast. They are displayed in a box, located in the lower left hand corner of your screen. Once you see a new poll, submit your answer by simply clicking on the radio button of the option you choose. If you are viewing the webcast in a group, your group administrator should answer attendance polls for all group participants.
Following the webcast, all attendees will receive an email and have the opportunity to fill out an evaluation of the event and print out a certificate of completion. For groups, the group administrator will receive an email asking for an attendance sheet with names and emails of all participants in order to verify their attendance. This information will be used to document CPE earned for all attendees in the group. Each attendee will have the opportunity to fill out an evaluation and receive a certificate of completion.
How do I answer to the interactive CPE questions (polls)?
You will be presented with several interactive CPE questions or polls throughout the webcast. They are displayed in a box, located in the lower left hand corner of your screen. Once you see a new poll, submit your answer by simply clicking on the radio button of the option you choose. You need to click only once for your answer to be submitted.
Can we have more participants in our group than what was initially paid for?
Yes. You may invite more participants into your group the day of the webcast. Once you are ready to fill out the group attendance form, change the default group size. You will be prompted to pay for the additional attendees.
Can we change our group administrator the day of the webcast?
If for some reason the group administrator can't show up the day of the webcast, group participants can still join the webcast by using the administrator's userid/password to log into MyAccount and access all links to download materials for the group, login, and post attendance after the webcast.
How do I print a Certificate of Completion?
Individual participants can print their Certificate of Completion immediately following the webcast. Go to My CPE, locate your webcast, and print your certificate.
Group participants can print their Certificate of Completion once the group administrator has completed the group attendance form.
How do I submit my feedback?
Individual participants will receive an evaluation email once the webcast is finished. Click on the link in the evaluation email, and fill out the form for your feedback to be submitted.
Group participants can submit their evaluations once the group administrator submits the group attendance form. They will receive an evaluation email to the email address entered in the group attendance form.
Will I have access to a recording of the webcast after the live event?
All of our webcasts are recorded, then the recordings are reviewed for audio and presentation quality. Please note that not all webcasts recordings will be available due to technical issues, and those that are available are unedited. Once released, recordings can be accessed from My CPE page for three months after the live event at no charge.
Why am I not receiving emails from CPE Link (including my purchase confirmations, webcast reminders, and forgot password requests)?
It may be that you are not receiving your reminder emails because of a spam filter from your email provider. This seems to be happening mainly with Yahoo email accounts. Please check your spam/junk box for messages from CPE Link. In the future, to make sure you receive your reminder emails, we suggest that you add the email address "customerservice@cpelink.com" to the address book in your email program.
How do I save PDF materials using Internet Explorer?
If you are using Internet Explorer browser and having difficulty saving PDF files to your computer, follow these steps:
- Close all Internet Explorer windows
- Open Adobe Reader program as a standalone application from the start menu
- Click edit menu and select preferences
- Under the internet category, uncheck the first option "Display PDF in Browser". Hit OK. This will force PDFs to open in Adobe Reader rather than Internet Explorer.
- Close and reopen Internet Explorer and try saving the PDF file again.
How do I participate in a webcast using my iPad?
Register for a webcast as usual. Download Adobe Connect Mobile for iOS from the App Store.
On the day of the webcast:
- Open Safari
- Go to www.cpelink.com
- Click "My Account" on the top right
- Sign in with your email and password
- Click on My CPE
- Click "Join Webcast" link under "Tools" Column. This will automatically launch the Adobe Connect app and log you into the webcast
Asking questions:
- Click on the "Ask a Question" icon (has a ? mark in a voice bubble)
- Type question in chat box and click send
- If you asked the Host a question you will see the response in that view. If you asked the instructor a question you will hear the answer out loud
Answering polls:
- Click on the bottom icon on the left side
- You will then be able to select the dot next to your answer
- Once you select a dot your answer is automatically submitted
- Once the poll is closed the view is switched to the presentation. Click on "Tap to View" to view slides again.
How do I participate in a webcast using my Android tablet?
Register for a webcast as usual. Download Adobe Connect Mobile for Android from the Market
On the day of the webcast:
- Open Browser
- Go to www.cpelink.com
- Click "My Account" on the top right
- Sign in with your email and password
- Click on My CPE
- Click "Join Webcast" link under "Tools" Column
- Click "Open meeting in Adobe Connect Mobile. This will automatically launch the Adobe Connect app and log you into the webcast
Asking questions:
- Click on the "Ask a Question" icon (has a ? mark in a voice bubble)
- Type question in chat box and click send
- If you asked the Host a question you will see the response in that view. If you asked the instructor a question you will hear the answer out loud
Answering polls:
- Click on the bottom icon on the left side
- You will then be able to select the dot next to your answer
- Once you select a dot your answer is automatically submitted
- Once the poll is closed the view is switched to the presentation. Click on "Tap to View" to view slides again.
